Everyone knows that there are basic needs of the body that ensure its normal functioning. These include the need for water, food, sleep, and security. However, many forget about maintaining the mental health of their body, in particular about communicating with other people. Researchers have proven that if a person stays in complete isolation from the outside world, his mental health can deteriorate significantly. Therefore, a person cannot be alone for a long time, and even more so without communication.
Functions and goals of communication
There are three functions of communication:
📍regulatory - changing the behavior of one person from another (for example, the boss gives a subordinate some order);
📍informational - the transfer of information to each other;
📍affective - the interchange of emotions.
The goals of communication can be divided into functional and objective.
The functional goals of communication include:
📍change of opinion, intention, behavior of another person;
📍search for a person who can give support, praise, sympathy, understanding, emotional response;
📍helping another person;
📍getting help;
📍self-expression (communication with those who make it possible to show their skills, resourcefulness, ingenuity, abilities);
📍search for a partner for joint activities, conversations, games, and so on (i.e., a partner for interaction);
📍familiarizing the other (others) with one's own or universal values (education, training).
The objective goals of communication include the search for an interlocutor - a person who can give exactly what is needed.
With regard to communication functions, they can be divided into the following types:
📍informational;
📍expressive;
📍 regulatory;
📍socialization;
📍social control.
If we consider the generally accepted functions of communication, then the information one is responsible for receiving and transmitting information from one person to another. The expressive function is responsible for adopting the emotional state of another person, since often a person needs communication in order to change his emotional state. The regulatory function is needed in order to influence the participant in interpersonal communication in order to change his behavior for the better, but this impact must necessarily be mutual.
Goals of business communication
Business communication is most often carried out in the form of negotiations. The goals and means of business interpersonal communication depend on the overall goal of the company. For example, when a team needs to solve a problem, the brainstorming technique is used.
To achieve the goals of business communication in the company, conditions must be created that can reveal the creative abilities of a person, his professional knowledge. Thanks to this, the management of the company will be much more relaxed about the requirements of its employees and apply their personal interests to the benefit of the company.
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